Countrywide Insurance Services helplines

Our expert teams are available to help you with your enquiry or claim.

Claims and emergency helplines

Home insurance

MortgageCare

If it's not an emergency, you can register the claim online here, and an AXA claims handler will be in touch within 24 working hours* to discuss next steps.

*If you register your claim on a weekend, you'll receive a follow-up call on Monday

 

Other important telephone numbers

Legal helpline (if selected) 

This service is limited to legal advice on the telephone and subsequently confirmed in writing on request.

  • Homeowner: 0330 058 1641 
  • Landlord: 0330 058 1643 
  • Tenant: 0330 058 1642 

Home emergency (if selected) 

Please refer to your schedule which will include details of cover. Please read the Home Assistance section of your policy before you telephone. 

  • Homeowner: 0330 058 1638 
  • Landlord: 0330 058 1639

Get in touch

Our teams are here to help you find the right cover.

Personal protection

Email us Outline email

Home insurance

Email us Outline email
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Countrywide Mortgage Services and Countrywide Insurance Services are trading names of Countrywide Principal Services Ltd which is authorised and regulated by the Financial Conduct Authority (Firm Registration Number 301684). Registered Office: Countrywide House, 6 Caldecotte Lake Business Park, Caldecotte Lake Drive, Milton Keynes, MK7 8JT. Registered in England no. 01707341.

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If you wish to complain about the advice or service you have received from us, please read our complaints procedure.

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